'You have been made the ticket owner'

Smart CRM & Sales Hub CRM
1

…I know I have been made the ticket owner, because I made myself the ticket owner!!!

How do I turn off this really annoying email notification? My inbox is full of them.

2

Hi @RAdams6,

You can deactivate these notifications. Click the settings icon and select Notifications in the left sidebar. Scroll down to Tickets, expand it and uncheck “Ticket assigned to you”:

More information on user notifications here: Set up user notifications in HubSpot

Hope this helps!

3

This did not work for me as I have had Tickets > Notification Topics > Ticket assigned to you (Get notified when a ticket is assigned to you) unselected for a many a moon, but still get notifications like the following, when I too assigned them to myself:

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ezgif.com-gif-maker.png451×598 69.1 KB

4

Thank you so much! My inbox will appreciate it!

5

I’m not sure who accepted this as a correct answer but it hasn’t worked for.

I have change dthe recommended setting and I am still getting bombarded with emails telling me information I already know.

6

Hi @RAdams6,

Could you share a scrreenshot of your notification settings and example of the emails you’re receiving?

Best regards

7

Hi @karstenkoehler

Sure, please see below:

Here’s the settings I have set:

38402iBAADB7ED5D30B58D.png
38402iBAADB7ED5D30B58D.png711×311 22.6 KB

And yet I still get these emails:

38403i3EB68D69B11A6CE0.png

Please make it stop!

Thanks

8

Hello? Anyone?

Please help me get this fixed, this is annoying me so much…

9

Hey @RAdams6,

You’re half way there. It looks like you’ve updated the notification of the Ticket being assigned to you, however, the notification you’re getting is actually about a Contact being assigned to you. These notifications are being managed separately.

38695iC705413674C788EF.png
38695iC705413674C788EF.png399×203 30.2 KB

Hope this helps!

10

Thank you @matt my inbox will be much happier!