Y certificate shows "Alka n/a". My correct name is Alka Sharma

Academy HubSpot Academy Support
1

Hello,

I completed the HubSpot Social Media Marketing Certification.

My HubSpot Academy profile display name is Alka Sharma, but my certificate shows “Alka n/a” instead of “Alka Sharma”.

I have already updated my profile, and my display name is correct. However, the certificate still displays “Alka n/a”.

Could you please regenerate or refresh my certificate so it shows my correct name?

Thank you.

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3

Hi there @Alka,

Thank you for posting to the Community!

I will reach out to the Academy team and get back to you on this thread with more information :slight_smile:

Cassie, Community Manager

4

Hi @Alka, Certificates snapshot your profile name at the moment they’re generated, so updating your display name afterward doesn’t retroactively fix already issued certificates that’s likely why it’s still showing Alka n/a.

To get it corrected, please contact HubSpot Academy Support directly in-app Help widget → Contact Support with:

  • Your account email
  • Certification name (Social Media Marketing) and certification code (visible on the certificate looks like it starts with “ce4f5…”)
  • Your correct full name (Alka Sharma)

They can manually regenerate the certificate with the correct name on file.

5

Hi there @Alka,

Thank you for your patience! It looks like your last name is still missing from your settings, which is why it’s displaying as n/a on the certification.

Can you please try the following steps:

  1. Go to academy.hubspot.com and log in
  2. Click your profile icon in the top right and select Settings
  3. Update your last name and save
  4. Navigate back to your completed Content Marketing certification
  5. Click View Certificate and it should regenerate with your updated name

Let me know how that goes.

Cassie, Community Manager

6

Hi, I’m facing the same issue.

I recently earned the HubSpot Digital Marketing Certification. My profile name is TANVIKA J, but my certificate shows “Tanvika n/a”.

I updated my profile, logged out, logged back in, and tried different browsers, but the certificate still hasn’t updated.

Could someone from the HubSpot Academy team please help regenerate or refresh my certificate?

Thank you!

7

Hi HubSpot Team,

I have the same issue with my Digital Marketing Certification.

My profile name is TANVIKA J, but my certificate and account card still show “Tanvika n/a” instead of my correct name.

I have already updated my profile, logged out and back in, and tried different browsers, but it still hasn’t updated.

Could you please refresh or regenerate my certificate with my correct name?

Thank you!

8

Hi there @Tanvika,

Can you please try the following:

Remove your last name.
Re-save the setting
Then go back in and re-add your last name again
And then navigate to the certification and click on ‘View Certificate’

Please let me know how that goes :slight_smile:

Cassie, Community Manager