Wrong name on my HubSpot Academy certificate

Academy
1

:

Hello, I completed the HubSpot Academy Digital Marketing Certification, but my certificate was issued with the wrong name: “Maison d’Ombre n/a”.

My correct name is “Ichim Daniela Alexandra”. I have already updated my HubSpot Academy profile, and it now displays my correct name, but the existing certificate still shows the old name.

I have an Academy-only/free account and I do not have access to Profile & Preferences or the First name/Last name settings in the main HubSpot interface.

Could a HubSpot staff member please help me update the name associated with my account/certificate to “Ichim Daniela Alexandra”?

Thank you!

2

Hey @DanielaIchim,

Thanks for reaching out! :waving_hand:

We have an existing thread on the community that might be able to help you here: Certificate name correction request - #4 by Berangere

All academy accounts are associated to a HubSpot User. That said, I looked in into your account and can confirm its associated with a HubSpot User and the above steps will still be relevant for your situation.

Your HubSpot Academy certificate will reflect the name on your HubSpot User profile, so once you make the name update, here are a few steps to get it showing correctly:

  1. Log out of HubSpot and log back in
  2. If the name still isn’t updated, clear your browser cache and try again

Give those a shot and let us know if that does the trick!

Sam, Community Manager