# wrong email receipents

**URL:** <https://community.hubspot.com/t/wrong-email-receipents/133689>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** workflows\
**Created:** [June 1, 2025, 10:11am UTC](https://community.hubspot.com/t/wrong-email-receipents/133689 "2025-06-01T10:11:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![HSalah](https://avatars.discourse-cdn.com/v4/letter/h/858c86/32.png) [@HSalah](https://community.hubspot.com/u/HSalah)\
**Post date:** [June 1, 2025, 10:11am UTC](https://community.hubspot.com/t/wrong-email-receipents/133689/1 "2025-06-01T10:11:19Z")

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I created a workflow that previews the users wh requested a sample through a form and sends to them 4 automated emails in 4 different periods the last email in the workflow is a follow up email sent only to contacts with life cycle stage is none of customers. I find out that some contacts receives the follow up email although the deal is already closed won. I thought maybe i should add and condition that deal stage is also closed won to send the email but i found out that all contacts with life cycle stage customer their associated deal is closed won too

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 1, 2025, 10:32am UTC](https://community.hubspot.com/t/wrong-email-receipents/133689/2 "2025-06-01T10:32:44Z")

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Hi @HSalah,

Is this a contact based or a deal based workflow?

In both cases, you would have to specify unenrollment or goal criteria (= deal is won), see here: [Set unenrollment triggers in workflows](https://knowledge.hubspot.com/workflows/set-unenrollment-triggers-in-company-deal-ticket-quote-based-workflows)

Once a record meets the unenrollment criteria, they would be ejected from the workflow.

Best regards

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<div class="post-metadata">

**Author:** ![HSalah](https://avatars.discourse-cdn.com/v4/letter/h/858c86/32.png) [@HSalah](https://community.hubspot.com/u/HSalah)\
**Post date:** [June 1, 2025, 11:47am UTC](https://community.hubspot.com/t/wrong-email-receipents/133689/3 "2025-06-01T11:47:18Z")

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@karstenkoehler When i create the workflow goal unenrollment trigger (stage = closed won) the future contacts with atleast one associated deal closed one property will be ejected. what if a customer submitted the form more than once and i want the first three emails to be sent to him again

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 1, 2025, 1:33pm UTC](https://community.hubspot.com/t/wrong-email-receipents/133689/4 "2025-06-01T13:33:47Z")

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@HSalah that’s why I was asking if this was a deal-based workflow – if it was, you could unenroll the deal from the workflow that sends automated emails once it’s closed.

If it’s contact-based, you could further limit unenrollment by a deal closing in a certain date range (closed won + close date is less than x days ago).

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**Author:** ![Nhal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nhal/32/206123_2.png) [@Nhal](https://community.hubspot.com/u/Nhal)\
**Post date:** [June 13, 2025, 2:43pm UTC](https://community.hubspot.com/t/wrong-email-receipents/133689/5 "2025-06-13T14:43:10Z")

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The issue might be that the lifecycle stage doesn’t always update automatically when a deal moves to Closed Won—it depends on how your workflow or settings are configured. You could add a condition in the workflow that checks if any associated deal is Closed Won, just to be safe. That way, the follow-up email only goes to folks who truly haven’t become customers yet.