# Workspaces: Help Desk Access

**URL:** <https://community.hubspot.com/t/workspaces-help-desk-access/105093>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [April 17, 2024, 9:56pm UTC](https://community.hubspot.com/t/workspaces-help-desk-access/105093 "2024-04-17T21:56:51Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![liberworm](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/liberworm/32/18373_2.png) [@liberworm](https://community.hubspot.com/u/liberworm)\
**Post date:** [April 17, 2024, 9:56pm UTC](https://community.hubspot.com/t/workspaces-help-desk-access/105093/1 "2024-04-17T21:56:51Z")

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I was very excited to see the new Help Desk feature then I got into using it. The very first thing I tried to led to, what is in my opinion, a major issue related to the default views and users with paid service seats. The current default views are setup that anyone with a paid service seat has the ability to view “All Open”. This view is for **ALL** open tickets in Service Hub. The permissions that manage the views and access in pipelines/teams/user permissions do not extend to the Help Desk feature.

We have multiple teams, parent and children, each with indivdiual user permissions that limit their access to **only** tickets related to their teams. While this feature would be great for letting them see all the tickets related to their teams in one view plus adding workflow to channel tickets to the best agent, we do not want them to see **all** tickets. This negates our ability to utilize the feature at all.

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_[View the full topic](https://community.hubspot.com/t/workspaces-help-desk-access/105093)._