# Workflows to send emails based on contact type

**URL:** <https://community.hubspot.com/t/workflows-to-send-emails-based-on-contact-type/24861>\
**Category:** HubSpot Ideas\
**Tags:** workflows\
**Created:** [September 1, 2020, 1:54pm UTC](https://community.hubspot.com/t/workflows-to-send-emails-based-on-contact-type/24861 "2020-09-01T13:54:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mary-Sue-Motivo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mary-sue-motivo/32/77566_2.png) [@Mary-Sue-Motivo](https://community.hubspot.com/u/Mary-Sue-Motivo)\
**Post date:** [September 1, 2020, 1:54pm UTC](https://community.hubspot.com/t/workflows-to-send-emails-based-on-contact-type/24861/1 "2020-09-01T13:54:11Z")

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We tried to use a deal/ ticket based workflow to send an email to two contacts. We wanted to send one email to one contact based on their ‘contact type’. And a completely different email to another contact based on their different ‘contact type.’ One would think that the if/then branch allows you to say if this ‘contact type’ then send this email 1. And then if this _other_ ‘contact type’ send this email 2. That’s how the workflow reads. But it’s not how it functions.

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**Author:** ![ProsperoChris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/prosperochris/32/64675_2.png) [@ProsperoChris](https://community.hubspot.com/u/ProsperoChris)\
**Post date:** [September 3, 2020, 3:30pm UTC](https://community.hubspot.com/t/workflows-to-send-emails-based-on-contact-type/24861/2 "2020-09-03T15:30:28Z")

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Hi there,

Is Contact Type a custom property you have created? Are you able to provide more context?

If both emails are saved for automation then you should be able to use the if/then logic branch to choose which type receives which email. Are there only 2 types?