# workflows, sms automation - does it work

**URL:** <https://community.hubspot.com/t/workflows-sms-automation-does-it-work/35754>\
**Category:** HubSpot Ideas\
**Tags:** integrations, academy, help-resources, workflows, content, tasks, partner-tools\
**Created:** [April 20, 2021, 1:50am UTC](https://community.hubspot.com/t/workflows-sms-automation-does-it-work/35754 "2021-04-20T01:50:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![BWaghorne](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bwaghorne/32/52876_2.png) [@BWaghorne](https://community.hubspot.com/u/BWaghorne)\
**Post date:** [April 20, 2021, 1:50am UTC](https://community.hubspot.com/t/workflows-sms-automation-does-it-work/35754/1 "2021-04-20T01:50:33Z")

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Greetings,

New to the community, but coming in hot.

Has anyone else had a “real life” multi-step workflow, work for them utilizing SMS/text messaging?

I’ve explored Zhipwhip, Kixie. and SMS Zap.

I’m “attempting” to implement a workflow with 3 custom enrollment triggers: service rendered, service date, customer type.

Action - send smszap text

if/then branch based on response = assign a task or send follow up text

Workflow goal: SMS response/ outcome

This seems fairly basic, I’ve researched online extensively. The online resources are barely surface level and I am starting to see why.

I am unable to execute the above workflow - which consists of basic functions - with which Hubspot and their integration partners market as being able to execute.

I’ve spoken w several impressive Hubspot employees - and I keep getting promised to be escalated to the “Customer Success Team.” I am starting to think the _customer success team_ does not exist.

Any guidance is much appreciated.

Feel free to reach out with questions. I am well versed in the aforementioned sms/workflow integrations - well versed in what thus far, does not work per the marketing material provided by the HubSpot integration partner ecosystem via the app marketplace.

Cheers,

Brandon

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**Author:** ![tracycurve](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tracycurve/32/7115_2.png) [@tracycurve](https://community.hubspot.com/u/tracycurve)\
**Post date:** [June 2, 2021, 2:54pm UTC](https://community.hubspot.com/t/workflows-sms-automation-does-it-work/35754/2 "2021-06-02T14:54:32Z")

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Hi Brandon - I’m looking to do something similar. We are launching a customer advocacy/loyalty program, and we are looking to implement two-way texting into that workflow. Have you found any vendor add-ons that offer two-way texting that you were impressed with? Would love to know if you’ve figured out your solution as well - happy to talk through it and brainstorm if you’d like. I’m no expert, but I have been using Huspot for the past year and am somewhat savvy in general with processes.

Best Regards,

Tracy

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**Author:** ![Hannah-A](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hannah-a/32/75413_2.png) [@Hannah-A](https://community.hubspot.com/u/Hannah-A)\
**Post date:** [June 11, 2021, 3:03am UTC](https://community.hubspot.com/t/workflows-sms-automation-does-it-work/35754/3 "2021-06-11T03:03:50Z")

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Hey @BWaghorne,

That’s a good idea there. I see that you are implementing a workflow for your SMS campaign. I think this requires a contact manager for it to work out. Have you tried [Aloware](https://aloware.com/solutions/business-texting/)?

We have a free trial so might want to check it out.

Hannah