# Workflows does not work as intended - why?

**URL:** <https://community.hubspot.com/t/workflows-does-not-work-as-intended-why/122949>\
**Category:** Tickets & Conversations\
**Tags:** professional, enterprise\
**Created:** [December 23, 2024, 12:42pm UTC](https://community.hubspot.com/t/workflows-does-not-work-as-intended-why/122949 "2024-12-23T12:42:41Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 23, 2024, 12:48pm UTC](https://community.hubspot.com/t/workflows-does-not-work-as-intended-why/122949/3 "2024-12-23T12:48:05Z")

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@MKorsgaard you can test a specific ticket that you’d expect to enroll against the enrollment criteria. What do you see? [Set your workflow enrollment triggers](https://knowledge.hubspot.com/workflows/set-your-workflow-enrollment-triggers#troubleshoot-workflow-enrollment)

In the workflow actions log, is the record that you’d expect to enroll showing up? [Understand your workflow details page](https://knowledge.hubspot.com/workflows/understand-your-workflow-details-page)

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_[View the full topic](https://community.hubspot.com/t/workflows-does-not-work-as-intended-why/122949)._