# Workflow

**URL:** <https://community.hubspot.com/t/workflow/134410>\
**Category:** Tickets & Conversations\
**Tags:** enterprise\
**Created:** [June 12, 2025, 3:19pm UTC](https://community.hubspot.com/t/workflow/134410 "2025-06-12T15:19:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SThompson74](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@SThompson74](https://community.hubspot.com/u/SThompson74)\
**Post date:** [June 12, 2025, 3:19pm UTC](https://community.hubspot.com/t/workflow/134410/1 "2025-06-12T15:19:04Z")

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How can I create a workflow that will do this

When a new conversation arrives in the Inbox, check if the contact has any **open tickets** in the **pipeline** , and **automatically associate** those tickets with the conversation.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 12, 2025, 3:25pm UTC](https://community.hubspot.com/t/workflow/134410/2 "2025-06-12T15:25:22Z")

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Hi @SThompson74,

This is, as far as I know, not possible out of the box. I’m not aware of a workflow setup with the built-in tools that could achieve this.

You can however use a custom code action (requiring Operations Hub Professional or Enterprise) in a conversation-based workflow to perform the check and assocation based on the HubSpot API. [Workflows | Custom Code Actions - HubSpot docs](https://developers.hubspot.com/docs/reference/api/automation/custom-code-actions)

Best regards