Hi, my team and I are setting up a workflow to try and re-engage some of our contacts and introduct new subscription options. When they choose one of our new subscription types, we want to send them an “introductory” email for this new subscription with recent updates, etc.
When I go to add the email however, it’s not an option.
Can someone tell me why/how to fix this so we can add our emails?
Hi @WynnS,
What do you see when you hover your mouse over the action? HubSpot typically shows explanatory tool tips.
Best regards
Hi Karsten,
Thanks for the quick reply. I tried hovering, but unfortunately nothing is popping up 
. I also tried googling this issue to no avail.
I just checked and it’s not letting me add an email anywhere in the workflow. I included a SS of the enrollment criteria.. I’ve never encountered this error before so I’m confused.
Hi @WynnS,
That’s odd. Since internal marketing emails are still an option, it doesn’t seem to be related to your subscription.
Can you check with a super admin whether they have the same issue - to rule out permissions?
Ahhh that must be it, I think our admin updated our permissions… thanks for pointing that out!
