Workflow skipped some steps after some retry and when enrolling bulk data

Data Hub Data Hub
1

Hi ,

We have workflow to send email based on some condition, for that we have used custom code and with that we are calling one endpoint to generate unique id , which will goes with link in mail.

When we are enrolling records in bulk custom code is showing this message in information for some records and after 3 retry it will skipped and all stages after it is getting skipped for those records.

if we are trying by enroling less records then there is no retry or steps are getting skipped .We need to proceed bulk data and because of these issues we are not able to get proper output.

Please explain reason behind retries , and from where it will get triggered. also explain this issue and what can be the fix for it.

Is there some limitation in hubspot to execute bulk data from workflow?

I have attached screenshot from some of our test data.

RUpadhyay1_0-1665569807376.png
RUpadhyay1_0-1665569807376.png1365×665 83 KB

Here is the custom code.

RUpadhyay1_1-1665572312495.png
RUpadhyay1_1-1665572312495.png969×589 43.4 KB

2

Hi @RUpadhyay1

Thank you for reaching out!

I can see you have a ticket open with our technical suppport team for this, the best course of action here would be to continue partnering with them as they are able to provide faster assistance for this matter and investigate further internally.

Thank you!

Best

Tiphaine