# Workflow: Notification when potential customers open old quotes?

**URL:** <https://community.hubspot.com/t/workflow-notification-when-potential-customers-open-old-quotes/60333>\
**Category:** Sales Hub Tools\
**Tags:** professional\
**Created:** [July 5, 2022, 8:33am UTC](https://community.hubspot.com/t/workflow-notification-when-potential-customers-open-old-quotes/60333 "2022-07-05T08:33:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KJonsson](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@KJonsson](https://community.hubspot.com/u/KJonsson)\
**Post date:** [July 5, 2022, 8:33am UTC](https://community.hubspot.com/t/workflow-notification-when-potential-customers-open-old-quotes/60333/1 "2022-07-05T08:33:48Z")

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Hello community,

I want to create a workflow that sends me a notification when all of the following parameters are true:

- **A contact opens the quote**
- The contact is not in the _Customer_ lifecycle stage
- The quote is at least _30 days_ old

The last two are easy. But what trigger do I use for the first one? I can’t figure this out in the Workflow settings.

Thanks in advance,

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**Author:** ![chris\_remotish](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chris_remotish/32/45144_2.png) [@chris\_remotish](https://community.hubspot.com/u/chris_remotish)\
**Post date:** [July 5, 2022, 4:06pm UTC](https://community.hubspot.com/t/workflow-notification-when-potential-customers-open-old-quotes/60333/2 "2022-07-05T16:06:06Z")

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Great question @KJonsson. This is something I have been asked before, however, this is unfortunately still not a capability within HubSpot as of yet. As of now, the only notifications regarding Quotes that you are able to set for yourself are [here](https://knowledge.hubspot.com/settings/how-to-set-up-user-notifications-in-hubspot#:~:text=request%20is%20denied.-,Quotes,-%3A%C2%A0receive%20notifications) (_Receive notifications when an asset update is available, a refund is requested, a purchase is confirmed, a refund is issued, a refund request is canceled, or a refund request is denied_.)

It seems that many others have requested this feature as well and it has been placed in planning as a possible future request _(albeit it says it’s been in planning since Dec 2020)_. I would recommend [upvoting it here](https://community.hubspot.com/t5/HubSpot-Ideas/Add-Tracking-Analytics-to-Quotes/idi-p/268516) though because the more who push for it, the higher up in priority it will go.

As for “what can I do now?” I do have a suggestion that although will not provide a full solution, hopefully, can ease the pain in the meantime:

- If you have either Sales Pro or Enterprise, you have access to Quote-based workflows.
  - You could use criteria such as this example below as a trigger to create a task or notification for your team to see that it still has not been signed, paid, etc.

 ![Screen Shot 2022-07-05 at 11.57.38 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/2/b23f79ce7e62f6ee17e719dcc1adff4d1d50fafe.png)

If you don’t think this would work, maybe creating an Active list with similar filters, or leaning on this [resource of enrollment triggers](https://knowledge.hubspot.com/workflows/set-your-workflow-enrollment-triggers) may help provide some inspiration for you as well. Sorry, I was not able to provide the exact answer you were looking for, but I hope this can be a helpful alternative! 🙂