In the workflow below, the 1st Email sent contains three links. One to Catalog, one to Custom, and one to QC. Ignoring the d…

Hi @KSweeney27 , A few things are important here: If clicks happen later than 1 minute after the email send, they’re not co…

@KSweeney27 wrote: We can try to extend the time some for testing, however, please take note that the gmail and old outloo…

@KSweeney27 I think even 10 minutes should suffice. If that doesn’t yield the expected results, I’d reach out to HubSpot supp…

@KSweeney27 if it’s working for some clients and others not, it seems to be client related. I would check with HubSpot suppor…

A few things are important here: If clicks happen later than 1 minute after the email send, they’re not considered in the b…

Do you think that 35 minutes is a long enough delay to test?

I ended up doing the 35 minutes to be safe and the it is still sending the wrong emails. I tested two different emails. I eve…

Workflow not delivering expected results (email delivery)

KSweeney27 October 16, 2025, 4:50pm 9

I don’t think this should be marked as solved, as it continues to be an unresolved issue that hasn’t been fully addressed, even by HubSpot Support.

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