@KSweeney27 wrote:
We can try to extend the time some for testing, however, please take note that the gmail and old outlook testings were consistently correct.
I would suggest so, yes, because the short delay alone might be the cause for the experienced behavior.
@KSweeney27 wrote:
Additionally, if there are that many factors in a workflow that is sending automated emails how are we ever to know what someone is going to get. I thought we would be safe with the trigger being a deliberate click. How are we to ensure that someone goes down the appropriate branch?
There aren’t necessarily many factors. It’s already narrowed down to a potentially too short delay or the new Outlook potentially interfering with link click activity.