Workflow Error Notifications

Hey @Deborah!,

So there’s a lot of things you can do when it comes to post email send with the Value Equals Branch. Here’s the crux of the setup:

Starts with the IF/THEN which includes a check in case something failed that as pictured above. One of those branches is going to be for sending an email based on qualifying factors. That’s going to be followed up with a Value Equals Branch, and point it to the Send Email box (if you’re going to replicate this across multiple places in your workflow, do so BEFORE adding the Value Equals Branch. Once added, from the IF/THEN down, cannot be copied and pasted elsewhere because it would contain a duplicate value).

Once that’s in place, you can determine how you’d like to break down the success/failure of the send. Personally I only need to see the failure, but there’s additional options that you can use also!:

Then you can attach your internal notifications to the end of those branches to notify you of the success/failure of the send:

For testing purposes of course, you could also create a success notification to ensure the flow is working properly. Depending on traffic through the workflow when live, however, you may not want to have this in place.

Did that answer your question, sorry if I didn’t go into enough detail.

Best,

Nico