# Workflow Delay and Sync to Salesforce

**URL:** <https://community.hubspot.com/t/workflow-delay-and-sync-to-salesforce/139343>\
**Category:** Lists, Lead Scoring & Workflows\
**Tags:** campaigns\
**Created:** [September 10, 2025, 10:39pm UTC](https://community.hubspot.com/t/workflow-delay-and-sync-to-salesforce/139343 "2025-09-10T22:39:12Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![s12b](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@s12b](https://community.hubspot.com/u/s12b)\
**Post date:** [September 10, 2025, 10:39pm UTC](https://community.hubspot.com/t/workflow-delay-and-sync-to-salesforce/139343/1 "2025-09-10T22:39:12Z")

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Hi Everyone,

I’m setting up a workflow that includes three emails, scheduled to send once per week.

**Trigger:** The workflow begins when **Email 1** is sent.

Once Email 1 is sent, I want to track the following engagement metrics: **Clicks, Opens, Bounces, and Emails Not Delivered**. These statuses should then be updated in a Salesforce campaign.

- Contacts who receive the email but do not open or click will be placed into a **Delay Step** with a specific date, after which they will be sent **Email 2**. The same will be done for **Email 3**.

Talking about the Clicks/Opens/Bounces/Emails Not Delivered, currently, there is a 3-day delay before these metrics sync to Salesforce. Ideally, we’d like this to happen in **real time** (as soon as an email is opened, clicked, or bounced, and track it for the 7-day period) so that BDRs can immediately follow up with MQLs.

Our CSM suggested adding a “Delay until event occurs” step. I’d like to have an eye on what I did and eventual clarification on how to structure this workflow, in case I did not do it properly, so that the steps are properly branched, as follows:

- **Delay until event occurs: Email is opened → sync status to ‘Opened’ in Salesforce**
- **Delay until event occurs: Email is clicked → sync status to ‘Clicked’ in Salesforce**
- **Delay until event occurs: Email bounces → sync status to ‘Bounced’ in Salesforce**

Thanks in advance for your help!  
_In this screenshot, I am showing the Delay + Branch steps right after Email 3 is sent, so there won’t be another step if the Event Criterias are not met._

 ![155328i9AE75DD180C9161D.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/6/56d7bd26219e0deca6d85571633771c168d02333.png)

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**Author:** ![Victor\_Becerra](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@Victor\_Becerra](https://community.hubspot.com/u/Victor_Becerra)\
**Post date:** [September 10, 2025, 10:50pm UTC](https://community.hubspot.com/t/workflow-delay-and-sync-to-salesforce/139343/2 "2025-09-10T22:50:43Z")

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Hi @SBertoldo  
Thank you for reaching out to the Community!  
I’d like to invite some community members who are subject matter experts to join this conversation.  
@karstenkoehler @danmoyle @franksteiner79 - Would you be able to share any insights on this? Your expertise would be greatly appreciated.  
Best,  
Victor

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 11, 2025, 4:27am UTC](https://community.hubspot.com/t/workflow-delay-and-sync-to-salesforce/139343/3 "2025-09-11T04:27:26Z")

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Hi @s12b,

This looks generally correct but confirmation would require screenshots of the detailed configuration of actions 20 and 22 (left sidebar). Could you please share these?

Best regards

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**Author:** ![s12b](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@s12b](https://community.hubspot.com/u/s12b)\
**Post date:** [September 11, 2025, 1:16pm UTC](https://community.hubspot.com/t/workflow-delay-and-sync-to-salesforce/139343/4 "2025-09-11T13:16:28Z")

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Hi Karsten,

Thanks so much for your reply. I am attaching the screenshot of step 20, 21, and 22.

Best,

Sara

 ![Step 20.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/6/063c6e2342c7ec9cfe12d859f3cc45e301818fd8.png)

 ![Step 21.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/6/d64ff5215a20192ee71de1a9a13fa885f38ff73a.png)

 ![Step 22 1.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/d/3d88ccdf54e18530557e98025e61545d69d6e223.png)

 ![Step 22 2.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/2/246660430ac6efa3a8390edf7a20bfbfaea9d72d.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 11, 2025, 3:44pm UTC](https://community.hubspot.com/t/workflow-delay-and-sync-to-salesforce/139343/5 "2025-09-11T15:44:23Z")

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@s12b Looks good!

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**Author:** ![s12b](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@s12b](https://community.hubspot.com/u/s12b)\
**Post date:** [September 11, 2025, 3:54pm UTC](https://community.hubspot.com/t/workflow-delay-and-sync-to-salesforce/139343/6 "2025-09-11T15:54:24Z")

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Fantastic, thank you so much, Karsten.

Best,

Sara