Need example:
Upon ticket creation, copy the company stage unto the new ticket only (not to all tickets).
Similarly, copy the SLA end date for ticket closure (again, per ticket).
What I would like to have available is: when creating a ticket based workflow, the ability to copy a value from the company level to the ticket.
At the moment, it’s only possible to copy a value from the object that the workflow is based on. This forces me to create a workaround from the company level as a trigger, but then the copy is pasted onto all tickets without having an ability to filter.