# workflow - condition whether or not client responded to email **URL:** \ **Category:** Lists, Lead Scoring & Workflows\ **Created:** [February 6, 2018, 7:22pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702 "2018-02-06T19:22:16Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![dshulmistra](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dshulmistra/32/22307_2.png) [@dshulmistra](https://community.hubspot.com/u/dshulmistra)\ **Post date:** [February 6, 2018, 7:22pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/1 "2018-02-06T19:22:16Z")
i am trying to create a workflow and can use some help. step 1 is send an email, then wait a day. and if the client doens’t respond via email, send a follow up email. and if the client responds, mark the workflow as completed. how can i make this happen? thank you ---
**Author:** ![Juanjo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/juanjo/32/83691_2.png) [@Juanjo](https://community.hubspot.com/u/Juanjo)\ **Post date:** [February 9, 2018, 1:12pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/2 "2018-02-09T13:12:38Z")
Looking for the same solution here! ---
**Author:** ![agreback](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/agreback/32/1529_2.png) [@agreback](https://community.hubspot.com/u/agreback)\ **Post date:** [March 15, 2018, 1:47pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/3 "2018-03-15T13:47:58Z")
Definitely want this! Kind of seem’s like the function of sequences but in a marketing email when the call to action is simply a reply. Please make this possible! ---
**Author:** ![KatieSchieder](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/katieschieder/32/66401_2.png) [@KatieSchieder](https://community.hubspot.com/u/KatieSchieder)\ **Post date:** [February 13, 2018, 3:51pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/4 "2018-02-13T15:51:26Z")
Hello - sadly I don’t think thats currently an option. What you may be able to do is set the variable (if / then) branch based on a contact property. This would require your sales team to mark the email as responded in the contact profile. You other options are to base it on the email open or to base it on an email click. Sorry I couldnt give a simple solution. You may want to suggest this to the community as an update to the workflows. ---
**Author:** ![AswathyAyyath](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@AswathyAyyath](https://community.hubspot.com/u/AswathyAyyath)\ **Post date:** [September 5, 2024, 4:09pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/5 "2024-09-05T16:09:40Z")
Really need a solution for this, and yeah cannot set everything through a sequence, especially if we have other actions to perform in between. ---
**Author:** ![mcdellanesta](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mcdellanesta/32/92090_2.png) [@mcdellanesta](https://community.hubspot.com/u/mcdellanesta)\ **Post date:** [October 8, 2018, 4:08pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/6 "2018-10-08T16:08:15Z")
It would be interesting to see this function being evaluated. However I believe the solution is not that simple, as a client could reply anything to that email, therefore making it hard to allow for a suitable follow-up. Curious to know whether a solution is in the works ![16x16_man-happy.png.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/d/6d5ec8e3150440a3de58f9bd2a0e487a670b8008.png) ---
**Author:** ![Bschielack](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bschielack/32/2679_2.png) [@Bschielack](https://community.hubspot.com/u/Bschielack)\ **Post date:** [January 9, 2019, 3:01pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/7 "2019-01-09T15:01:18Z")
I also could use this! ---
**Author:** ![Jeanisrad](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jeanisrad/32/30597_2.png) [@Jeanisrad](https://community.hubspot.com/u/Jeanisrad)\ **Post date:** [July 9, 2021, 4:03pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/8 "2021-07-09T16:03:36Z")
+1 on this being something I’m looking for ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 9, 2021, 4:07pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/9 "2021-07-09T16:07:53Z")
Hey @dshulmistra, Just saw this pop up because of @Jeanisrad’s reply. This is actually possible in HubSpot now, following the steps here: [How to run automations based on replies to marketing emails](https://community.hubspot.com/t5/Lists-Lead-Scoring-Workflows/How-to-run-automations-based-on-replies-to-marketing-emails/td-p/327775) (thanks @OliviaB!) If that answers your original, now very old question, @dshulmistra, you can make it easier for others to find this workaround by accepting this post as a solution. Have a great day everyone! ---
**Author:** ![Jeanisrad](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jeanisrad/32/30597_2.png) [@Jeanisrad](https://community.hubspot.com/u/Jeanisrad)\ **Post date:** [July 9, 2021, 4:13pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/10 "2021-07-09T16:13:49Z")
Oh goodness, this is amazing! Thank you for seeing and updating that! ---
**Author:** ![dshulmistra](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dshulmistra/32/22307_2.png) [@dshulmistra](https://community.hubspot.com/u/dshulmistra)\ **Post date:** [July 9, 2021, 4:41pm UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/11 "2021-07-09T16:41:36Z")
This does not work for me. The emails need to come from me directly, not an email channel. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 10, 2021, 8:31am UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/12 "2021-07-10T08:31:44Z")
Hi @dshulmistra, In that case you could work with [sequences](https://knowledge.hubspot.com/sequences/create-and-edit-sequences). With the sequences tool, you can send a series of targeted, timed [email templates](https://knowledge.hubspot.com/getting-started-with-sales-tools-user-guide/how-to-use-sales-templates) to nurture contacts over time. When contacts reply to the emai, they will automatically [unenroll](https://knowledge.hubspot.com/articles/kcs_article/sequences/unenroll-from-sequence) from the sequence. Best regards! ---
**Author:** ![dshulmistra](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dshulmistra/32/22307_2.png) [@dshulmistra](https://community.hubspot.com/u/dshulmistra)\ **Post date:** [July 10, 2021, 11:59am UTC](https://community.hubspot.com/t/workflow-condition-whether-or-not-client-responded-to-email/7702/13 "2021-07-10T11:59:29Z")
Can I start a sequence from a webform? If not, then your suggestion does not work.