# Workflow based on form submission response

**URL:** <https://community.hubspot.com/t/workflow-based-on-form-submission-response/86137>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** forms\
**Created:** [July 26, 2023, 3:27am UTC](https://community.hubspot.com/t/workflow-based-on-form-submission-response/86137 "2023-07-26T03:27:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DGanasan](https://avatars.discourse-cdn.com/v4/letter/d/c57346/32.png) [@DGanasan](https://community.hubspot.com/u/DGanasan)\
**Post date:** [July 26, 2023, 3:27am UTC](https://community.hubspot.com/t/workflow-based-on-form-submission-response/86137/1 "2023-07-26T03:27:14Z")

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Hi HubSpot,

I want to create a workflow with if/then branch based on the form submission response. (Eg: if form response to Q1 is Yes, then send email, if No, then set property value.) From what i can see, workflow is only limited to whether form is filled up but not the response itself. Is there any workaround to this?

Thanks

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [July 26, 2023, 8:11am UTC](https://community.hubspot.com/t/workflow-based-on-form-submission-response/86137/2 "2023-07-26T08:11:30Z")

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Hi @DGanasan

The form submission is the trigger. For the if/then branch you would simply select the contact property, i.e. if “Q1 = Yes” then do xyz, if not do nothing or something else.

For example, I have this form:

 ![Screenshot 2023-07-26 at 10.09.07.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/5/516dbd852fda3973d012b7db9fea3bef66b7d338.png)

One of the questions is “what best describes you” so I can segment form submissions.

In a workflow I can use the form submission event as a trigger, and then check which value the “what best describes you” property has, see example below.

 ![HS Community_ Form Submission, if_then (1).png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/9/09d02117f1a400531013513b9208638a46f12479.png)

I hope that helps.

Frank

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<div class="post-metadata">

**Author:** ![DGanasan](https://avatars.discourse-cdn.com/v4/letter/d/c57346/32.png) [@DGanasan](https://community.hubspot.com/u/DGanasan)\
**Post date:** [July 27, 2023, 5:12am UTC](https://community.hubspot.com/t/workflow-based-on-form-submission-response/86137/3 "2023-07-27T05:12:50Z")

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Hi Frank, thanks for your response. I wasnt aware that a contact property is needed. Also a random ques, is it possible for the contact to go down several branch at once if value is met? Using your example, if ‘i work in food production’ & ‘I own a coffee shop’ is checked yes, will it cause any error?

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [July 27, 2023, 6:29am UTC](https://community.hubspot.com/t/workflow-based-on-form-submission-response/86137/4 "2023-07-27T06:29:35Z")

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Hi @DGanasan

The contact property holds the value that is submitted by the form submission.

In my example, due to [the property field type](https://knowledge.hubspot.com/account/property-field-types-in-hubspot) of the property, a contact can only ever have one value.

You can go down several branches, but the would need to change the workflow setup slightly, by having an if/then branch for each value and connect them via the “go to action” option in workflows, would looks something like that:

 ![HS Community_ Form Submission, if_then (2).png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/e/cec59c94dc13cec6d98c68901d62a144b3d07c9e.png)

Hope that helps.

Frank