# Workflow based on comments

**URL:** <https://community.hubspot.com/t/workflow-based-on-comments/80510>\
**Category:** HubSpot Ideas\
**Tags:** sales-activity-feed\
**Created:** [May 3, 2023, 5:27pm UTC](https://community.hubspot.com/t/workflow-based-on-comments/80510 "2023-05-03T17:27:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JMcMahon0](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@JMcMahon0](https://community.hubspot.com/u/JMcMahon0)\
**Post date:** [May 3, 2023, 5:27pm UTC](https://community.hubspot.com/t/workflow-based-on-comments/80510/1 "2023-05-03T17:27:13Z")

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Comments on Activity records can’t be used to trigger a workflow. This feels like a gap since notes can be used to trigger a workflow

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**Author:** ![HeyIamSai](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@HeyIamSai](https://community.hubspot.com/u/HeyIamSai)\
**Post date:** [December 3, 2024, 2:14am UTC](https://community.hubspot.com/t/workflow-based-on-comments/80510/2 "2024-12-03T02:14:39Z")

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Any updates on this?

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**Author:** ![SMachon](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@SMachon](https://community.hubspot.com/u/SMachon)\
**Post date:** [May 23, 2025, 5:22pm UTC](https://community.hubspot.com/t/workflow-based-on-comments/80510/3 "2025-05-23T17:22:28Z")

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Yes, comments should be available in workflows. I use most automations for our support team, and they work in the help desk. Notes are not easily visible when working from the help desk view. It defeats the purpose to have to click into the ticket to search for notes. I want to be able to update comments to tickets to give visibility to the agents about workflow activities directly in help desk. I’d also like them to see when the Jira ticket comment sync happened. They can only see this when going into the ticket.