# Workflow Automation Triggered on Activity **URL:** \ **Category:** Lists, Lead Scoring & Workflows\ **Tags:** integrations, workflows, professional, sales\ **Created:** [October 26, 2020, 4:59pm UTC](https://community.hubspot.com/t/workflow-automation-triggered-on-activity/27217 "2020-10-26T16:59:48Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![dougroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dougroberts/32/39641_2.png) [@dougroberts](https://community.hubspot.com/u/dougroberts)\ **Post date:** [October 26, 2020, 4:59pm UTC](https://community.hubspot.com/t/workflow-automation-triggered-on-activity/27217/1 "2020-10-26T16:59:48Z")
Hi All, I’m trying to create a workflow when a particular Activity occurs, but struggling to get the right enrollment trigger. **Workflow Goal:** As a Customer Service team I would like a Ticket to be automatically created when a customer leaves a voicemail so that I am aware a customer has tried to contact us **Current setup:** We have an integration with Aircall, which automatically logs a Call against a Contact record. A Call is also logged when a customer leaves a voicemail (no Outcome, Duration = 0): ![33543iF4F688E95BEEB4C9.JPG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/e/ae33d98a28d52d3071bb50edaa5e69b2bd4af974.jpeg) I have created a Contact-based workflow, the enrollment trigger for Activities is set as “At least one associated Activity has …” with a couple of rules based on how Aircall creates the Acitivity (e.g. Call notes contains any of “Voicemail” and Call duration (ms) is equal to 0, etc). However, this enrolls all Contacts who have _ever_ left a voicemail (not just once every time a voicemail is left): ![33544iFC779BCA0A685D6D.JPG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/f/3fc3cada605a79cb2152586e4335db70f19f67d3.jpeg) For the same reason, I cannot use Activities for re-enrollement (because you would constantly be re-enrolled, having “at least one associated Activity…”) . I would like a trigger that could re-enroll as a Contact may leave several voicemails over their time with us, and I’d like to workflow to run each time. Essentially, rather than a Contact having “at least one associated Actitivty” I would like the enrollment to happen when, and everytime, a specific Activity is logged. When performing tests by forcing enrollment, the rest of the workflow behaves as desired - so my preferred first option is to resolve the enrollment trigger. Please note, there are very limited settings in the Hubspot / Aircall integration, so workflows (or other Hubspot functionality) are also preferred. **Request for Ideas:** First, can someone confirm that my understanding of the Activity enrollment triggers is correct and I’m not missing something obvious?! Beyond that, I’d really appreciate some pointers on the enrollment triggers, but would also be open to other solution suggestions. Thanks, Doug ---
**Author:** ![sharonlicari](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sharonlicari/32/101479_2.png) [@sharonlicari](https://community.hubspot.com/u/sharonlicari)\ **Post date:** [October 27, 2020, 11:35am UTC](https://community.hubspot.com/t/workflow-automation-triggered-on-activity/27217/2 "2020-10-27T11:35:28Z")
Hey @dougroberts Thank you for the detailed information. I’ll tag a few experts that we can learn from them Hey [@webdew](https://community.hubspot.com/t5/user/viewprofilepage/user-id/131510) [@Alejandro\_](https://community.hubspot.com/t5/user/viewprofilepage/user-id/115716) @Joe-Kelp what would you advise in this case? Thanks Sharon ---
**Author:** ![StephThy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stephthy/32/101739_2.png) [@StephThy](https://community.hubspot.com/u/StephThy)\ **Post date:** [October 30, 2020, 7:26pm UTC](https://community.hubspot.com/t/workflow-automation-triggered-on-activity/27217/3 "2020-10-30T19:26:34Z")
We have the exact same use case! We would like to have a ticket created every time an Aircall activity gets logged on the contact record. ---
**Author:** ![NicolasChoupin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolaschoupin/32/18373_2.png) [@NicolasChoupin](https://community.hubspot.com/u/NicolasChoupin)\ **Post date:** [November 8, 2020, 12:36am UTC](https://community.hubspot.com/t/workflow-automation-triggered-on-activity/27217/4 "2020-11-08T00:36:40Z")
Same usecase for me too. [@webdew](https://community.hubspot.com/t5/user/viewprofilepage/user-id/131510)[@Alejandro\_](https://community.hubspot.com/t5/user/viewprofilepage/user-id/115716) @Joe-Kelp can you have a look at it ? ---
**Author:** ![Plats](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/plats/32/13631_2.png) [@Plats](https://community.hubspot.com/u/Plats)\ **Post date:** [November 23, 2020, 10:13pm UTC](https://community.hubspot.com/t/workflow-automation-triggered-on-activity/27217/5 "2020-11-23T22:13:36Z")
Hi guys, Pretty awesome to see the variety of workflows being created with HubSpot! If you are open to exploring alternative solutions, check out Cradle on the below link. > **[HubSpot Marketplace](https://app.hubspot.com/marketplace/3924364/apps/sales/calling/cradle)** Cradle has a number of custom properties to broaden the enrollment triggers as well as allowing for re-enrollments into workflows which should cover all the above issues raised. Cheers, Plats