Workflow - Ability to Create Notes

[Jacqui1019]

Hello, Is is possible to @mention someone in the note via automation? I put in the @SysTem and added the ticket owner, but it doesn’t work like it does when writing a note live. Thanks! This feature is super helpful.

My use case for notes is for workflow automation and we are using notes to add a link to instructions on how to complete different ticket types so if we have new employees or temps helping with the workload, instructions are at their fingertips! Thanks so much for this!!

[AVChrista]

@Jacqui1019 What I’ve been doing is adding a note to the record and then sending an internal email or in-app notification to the record owner to let them know that there is a new note added to the record. At least pinning the note on the record helps make it be front and center for now.
I like the idea of being able to at mention a user or if eventually the notes will allow personlization.