Hi Hubspot,
Quite a disheartening thread. I imagine that if you haven’t yet seen debilitating churn because of this, you soon will.
I’ve implemented Hubspot at our own organization and a number of our client’s. Five years ago, Hubspot was revolutionary. Since then, what has Hubspot done? You’ve grown the tool to the point of feature bloat. You’ve bled into turning the tool into a jack of all trades (and master of none). You’ve raised prices and changed subscription structure (my bills recently nearly tripled in size with no warning).
Today I had the last straw. For the umpteenth time I’ve tried to optimize my site speed, and it is glariningly obvious that Hubspot is the largest speed suck on my site. And NO, it’s not semantics - multiple lookups cause my waterfall to lag like molasses.
At the same time, your competitors intimately know and understand this, on top of all the other things about Hubspot that have increasingly caused me grief.
Looks like I’ll be booking for that Active Campaign call ASAP (Sly outbound email campaign they’re running directly targetting your users, BTW).
Ignore threads like these long enough, and watch your competitors come in and sweep the rug out from under your feet faster than you can say boo.
Five years ago I was a Hubspot evangelist, screaming your name from the hilltops. Fast forward a month from today, and I imagine we’ll have our firm and our client firms fully migrated away from Hubspot, and will cease recommending and assisting with implementation entirely.
I DO mean to be drastic. You DO need to listen. Choose NOT to act, and watch your market share erode in swaths.
Despite what little we do hear from the Hubspot voices on this thread - the developers in the crowd can read right through the BS - this SHOULD be simple to fix, it SHOULD be fast, and there’s NO GOOD REASON why you should deny it from your paying customers any longer.
My two cents,
John