Hi Everyone,
Currently I am trying to integrate my Xero account with my free Hubspot account but every time I try to connect, I receive an error stating 2FA is not enabled. This is quite frustrating because 2FA is in fact enabled, I even removed it and re-added it and it still does not work.
The account I am using is a Super Admin and has all permission required so I am so unsure as to why on earth this does not want to connect for me.
I’ve attached an image to this thread of the exact error but if anyone has any ideas as to what I may be doing wrong, please let me know.
Thank you.
Callum
Hi @Callum_M and welcome, it’s a pleasure to have you on the HubSpot Community!
Thanks for reaching out and thanks for the screenshot!
I can see why this is frustrating, especially after resetting 2FA. Please confirm that 2FA shows as active under Settings > General > Security in the same HubSpot account where you’re installing Xero. Then try connecting again in an incognito window or another browser.
If Require Two-Factor Authentication is already enabled under Settings > Security > Login, please note that this account-wide setting can take up to 24 hours to apply. You can review the details in this 2FA setup guide.
If the error continues, please send me the approximate time of your latest attempt by DM, and I’ll look into this further.
Thanks so much,
Bérangère
