Hello,
Yesterday I created a new team member with Super Admin access but when he goes to an existing contact he can’t create deals or edit some of the information.
What’s the reason for that? is it so that he can only create deals for his own contacts? Can that be changed in settings?
Thank you!
Felipe
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Q: Why other team members [with SuperAdmin access] can’t edit contacts?
Short A: SuperAdmin adds access to just about everything (without restriction).
Longer A:
-1- Confirm that your SuperAdmin access.
Make sure they’re actually logged in to HubSpot with their SuperAdmin account. (very important)
-2- Clear browser cache.
-3- Test access using a different browser.
Best practice is to only grant access to resources needed. Too many SuperAdmins and Admins create problems that could otherwise be easily avoided.
- see HubSpot Contractor Minimum Training Requirements 2018
Hope that helps.
Please include @MFrankJohnson if you’d like me to respond.