Why isn't the email I sent showing in the sent folder in my email inbox?

Smart CRM & Sales Hub Sales Email
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1

We are using the free software, conversations inbox, which works really well for us, just a small team so we have a number of email accounts with incoming emails directed to the inbox.

However for some reason any replies that we make to incoming messages, or new messages we created from within the contact record are not being recorded on our default email address, or any other come to that.

So hubspot records the outgoing email in the contact record and we can see it in the inbox as a reply. However if I go to the actual email the outgoing messages (sent) are not there.

Is this something that can be resolved or do I just have to live with it.

Thanks

Sandra

La Estrella pts sl

2

Hey @SBowers are you sending these outgoing messages from the conversations inbox? If not, then they are not a part of the “conversation” so will not be logged under the conversations inbox conversation. If these outgoing messages are sent from the contact record or your mail client, they would not be including the relevant bcc and tracking data for the conversation. You would need to send all your outgoing mail from the conversations inbox itself for it to be tracked in here. If they’re sent somewhere else they would be essentially completely seperate emails.