Why isn’t my automated ebook email sending after form submission in HubSpot?

I’m new to hubspot. I created a landing page with a form that will require name and email details that will be then used to send an automated email to download ebook to the enrolled contract. I’ve added check boxes for gdpr consent and tested it. Email is not sent even if I :check_mark: the consent statement in my test. I’ve tried adding subscrition types and assigning to email and consent form but nothing works Any advise will be highly appreciated

Hi @Tajinder,

Which explanation are you seeing in the Recipients tab for your contact? https://community.hubspot.com/t5/Email-Marketing-Tool/List-filters-not-pulling-in-all-contacts/m-p/920878/highlight/true#M12007

It’s likely due to missing marketing contact status, a bounce, an opt-in for the wrong subscription type.

Best regards