Why is Outlook not syncing in HubSpot?

Hello, I need help please. My Outlook and HubSpot are not syncing. If this is the right page to post this concern, could someone please assist me? Thank you.

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Hi @JCuello,

What exactly are you expecting to sync? Just to clarify: the extension will help you log new outgoing and incoming messages - it is not an add-in to fully synchronize your contacts, for example. (There’s a separate HubSpot integration for that.)

What exactly do you want to happen?

Best regards