Why is my list not showing up when building Hubspot Score?

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

I have lists set up for each industry - I would like to set up a score for members of those industry lists - ie. “+20 is member of industry list” but when I try to use the ‘list membership’ my industry lists are not showing up as available lists.

Any one know why? They are clearly in my lists section.

2

Hi @KChetaitis,

Here are a few reasons a list might not show up:

  • When you’re working on your score and create lists in another tab, the score tab in your browser does not auto-update with the newly created assets. You’ll have to save your score sometimes, refresh the tab, and check again for the newly created lists.
  • Are the lists you created for the same object type you’re filtering for? For example, if you’re building a contact score and filtering for a contact list, can you double check that the lists you created are actually contact lists?
  • Sometimes, with very long list names, HubSpot search becomes unreliable. In this case, please try typing the list name letter by letter or copy and paste the entire name. One of the two typically works.

If none of the above works, please share a screenshot of your score settings and a screenshot of your list settings.

Best regards!

3

My industry lists were created (last updated) on Oct 27, so it was weeks ago that they were created.

They are company property based, is that the issue?

4

Hi @KChetaitis,

Yes, please see my previous reply: “Are the lists you created for the same object type you’re filtering for? For example, if you’re building a contact score and filtering for a contact list, can you double check that the lists you created are actually contact lists?”

You would have to recreate the lists as contact lists for them to show up in a contact score property.

5

this just helped me tremendously - thanks! :grinning_face_with_smiling_eyes:

6

Hi @KChetaitis

This is because you have created list on Company Object So that why it is not showing in HubSpot score list membership criteria.
To resolve this you need to create the list on Contact Object.

Hope this will helps you out. Please mark it as Solution Accepted & Upvote to help other Community member.
Thanks!