Why is hubspot skipping sending my email? What do I do now?

Marketing & Content Hub Email Marketing Tool
1

I have a dynamic workflow where there are 27600 contacts and it just skipped sending the first email to everyone and i couldn’t see why. How do you know WHY it skipped them to be able to fix it?

And then i streamlined the workflow to try to not skip - is there a way to restart it? Or what happens next?

How anyone run into this?

2

Hi @Alyson213 ,

Thank you for reaching out to the HubSpot Community.

I’d recommend checking the history tab of your workflow, it should tell you why a certain action wasn’t executed.

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3

Hi @Alyson213

As @natsumimori suggested it’s difficult to pinpoint the issue without looking at your workflow, settings & history. You might find some of the answers here in this HubSpot KB. I’d suggest reaching out to HubSpot support so that they can look into your workflow.

Thanks.