why interaction is not being reflected

Smart CRM & Sales Hub CRM
2

Hi @CCastilla9

Loads to unpack here:

  • Where and how are you sending those emails:
    • HubSpot
    • Salesforce
    • Your email client
  • When you say “This also has no impact on the score, and I do believe it is important to consider it.” - what exactly do you mean?
    • You want to score on replies to emails?

Frank