# why interaction is not being reflected

**URL:** <https://community.hubspot.com/t/why-interaction-is-not-being-reflected/132910>\
**Category:** CRM\
**Tags:** starter\
**Created:** [May 19, 2025, 7:15am UTC](https://community.hubspot.com/t/why-interaction-is-not-being-reflected/132910 "2025-05-19T07:15:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![CCastilla9](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@CCastilla9](https://community.hubspot.com/u/CCastilla9)\
**Post date:** [May 19, 2025, 7:15am UTC](https://community.hubspot.com/t/why-interaction-is-not-being-reflected/132910/1 "2025-05-19T07:15:10Z")

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Hi all,

We are dealing with a problem in which we have a lead where there is no record of when responds to our email.

Could it come due to a problem of Hubspot -Salesforce Sync?

This also has no impact on the score, and I do believe it is important to consider it.

Any clue or any help would be highly aprreciated it.

Best,

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [May 19, 2025, 7:29am UTC](https://community.hubspot.com/t/why-interaction-is-not-being-reflected/132910/2 "2025-05-19T07:29:34Z")

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Hi @CCastilla9

Loads to unpack here:

- Where and how are you sending those emails:
  - HubSpot
  - Salesforce
  - Your email client

- When you say “This also has no impact on the score, and I do believe it is important to consider it.” - what exactly do you mean?
  - You want to score on replies to emails?

Frank

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<div class="post-metadata">

**Author:** ![CCastilla9](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@CCastilla9](https://community.hubspot.com/u/CCastilla9)\
**Post date:** [May 19, 2025, 8:09am UTC](https://community.hubspot.com/t/why-interaction-is-not-being-reflected/132910/3 "2025-05-19T08:09:22Z")

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Hi @franksteiner79,

Thanks for your quick response. Emails are being sent via husbpot. What I mean is that they want to take into account for the scoring.

Best,

Celia