Why does hubspot keep unsubscribing me?

Hello,

Does anyone know how to stop hubspot from unscribing me? When I send emails from hubspot, I include my email in the list, my colleagues do the same with no problems at all, but mine keeps unsubscribing itself. For example, this morning I checked I was subscribed, I sent an email and it came through no problem, when I sent another later in the day it wouldn’t send to me as I’ve apparently ‘unsubscribed from all emails’ but I haven’t!! :sob:. Noone can work out why it’s doing it and it’s not doing it to them.

Thanks

Sarah

Hi @SarahHorn,

When you check your contact’s messaging preferences (Manage your contacts' messaging subscriptions), what does the “History” tab say? In that history tab, you would see what caused an opt-in or opt-out.

Best regards

Under explanation, some say: Manage Preferences, starter, others do not have an explanation. I keep opting in, but it opts me back out again automatically?

@SarahHorn can you please share a screenshot?

@SarahHorn that looks very strange. If you’re on a paid subscription, I’d recommend reaching out to HubSpot support directly. Are you?

Hi,

Sorry i’ve no idea, I’ll find out. I was on the hubspot chat and they said to go onto this community site :thinking:

Hi Sarah, were you able to find any resolution for this? We’re having the same issue and seeing “Manage Preferences” as well.