# Why cant I pause a sequence **URL:** \ **Category:** Account & Settings\ **Tags:** sequences\ **Created:** [July 12, 2023, 2:07pm UTC](https://community.hubspot.com/t/why-cant-i-pause-a-sequence/85182 "2023-07-12T14:07:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![KCelecia](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@KCelecia](https://community.hubspot.com/u/KCelecia)\ **Post date:** [July 12, 2023, 2:07pm UTC](https://community.hubspot.com/t/why-cant-i-pause-a-sequence/85182/1 "2023-07-12T14:07:13Z")
There are times where I want to pause a prospect in a HS sequence. Sometimes I can, most times I cannot. I had this scenario earlier today: I was catching up on an overdue task where I placed a call to a salesperson. I got her on the phone, we had a brief chat and she agreed to schedule an intro call. I sent the invite which completed that task. Here is the frustrating part. She then received the next email that was in the sequence. So she first got the meeting invite and immediately on the heels of the task being completed, she got **another** email from me. What I **wanted** to do but couldn’t is pause the sequence, send the invite and unpause at a time of my choosing. HS wouldn’t allow it. Either I set the sequence up wrong, I don’t have the permissions to do what I would like or it’s a limitation of HS. I don’t want to unenroll and re-enroll, that isnt optimal so what can be done here? ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [July 13, 2023, 9:18am UTC](https://community.hubspot.com/t/why-cant-i-pause-a-sequence/85182/2 "2023-07-13T09:18:53Z")
Hi @KCelecia, Thank you for reaching out to the Community! I understand that it can be frustrating if you need to pause a sequence but you cannot. When you say you couldn’t pause the sequence, what exactly is happening? - The option is greyed out? - Or do you have an error message? If yes, which one is it? I’d like to share this article “[Manage the contacts enrolled in your sequence](https://knowledge.hubspot.com/sequences/monitor-the-contacts-enrolled-in-your-sequence#pause-and-resume-sequences)”. In it, it is stated that “when you pause a sequence, only emails and tasks scheduled for the contacts **that you enrolled** will be paused. **Contacts enrolled by other users won’t be paused**.”. Have the contacts been enrolled into the sequence by yourself? Also, please note that once the contact’s enrollment resumes, the sequence will start again where it left off. For example, if there was a two-day delay before the next step, the delay will start when the sequence resumes. Two days later, the next step will execute. If you are still running into this issue, I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription, and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this. Thank you and have a lovely day! Bérangère ---
**Author:** ![KCelecia](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@KCelecia](https://community.hubspot.com/u/KCelecia)\ **Post date:** [July 17, 2023, 2:28pm UTC](https://community.hubspot.com/t/why-cant-i-pause-a-sequence/85182/3 "2023-07-17T14:28:16Z")
The contact is greyed out therefore, I cant pause. I should be able to pause a contact at my choosing but I am unable to do so. Who can I speak to in real time. Is there a support number to call? Thanks Ken ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [July 18, 2023, 1:33pm UTC](https://community.hubspot.com/t/why-cant-i-pause-a-sequence/85182/4 "2023-07-18T13:33:50Z")
Hi @KCelecia, In the “enrollments” tab of the sequence, are there any contacts in the “in progress” stage? If there is none, this can be why the option is greyed out. If you are still running into this issue, I would recommend connecting with [HubSpot Technical Support here (where you will find the phone number)](https://help.hubspot.com/#:~:text=more%20in%20HubSpot-,Contact%20Support,-Support%20options%20are), as Support is included in your subscription, and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this. Thank you, Bérangère