Why can't I add an email to be sent in a workflow?

[aelrefai]

I am currently buildng a system where when a client books a meeting using the meeting schedular tool, a workflow is then triggered where it would send the client a confirmation email then rotates them between 2 owners, sends those owners an internal email and creates a task for them. My issue is that when I try to add the send an email option, it doesn’t allow it. Any ideas why, given that I have Partner Admin access?

[karstenkoehler]

Hi @aelrefai,

Happy to help here. What type of workflow is this? Could you share a screenshot of the entire editor? Which subscriptions are you on? (A Marketing Hub Professional subscription is required to send automated emails.)

Best regards

[aelrefai]

I’m on Markerting Hub Enterprise, used 10k/20k marketing contacts.
Here’s a screenshot to the overall actions, however I can’t show specifics.

[karstenkoehler]

@aelrefai without seeing the entire interface at the mommy when you’re attempting to add the action, I won’t be able to help. Can you please reshare at 100% zoom, entire editor, blurring whatever info is confidential with the previous actions, showing how you are adding the action? Is there a mouse over tool tip on the grayed out plus sign?

Alternatively, reach out to HubSpot support via in-app chat or email.

[aelrefai]

Here’s the screenshot, but note that this doesn’t happen with just this workflow, if I create a blank workflow it still doesn’t give me the option, which is weird to me as it’s a marketing enterprise account and I’m given partner admin access.

[karstenkoehler]

@aelrefai did you see my nite about the tool tip? Are you seeing a tool tip upon mouse over?

[aelrefai]

Unfortunately, there isn’t one.

[karstenkoehler]

@aelrefai in that case, if you’ve confirmed that you have marketing email permissions, I’d recommend reaching out to support.