Why can't I access tickets in HubSpot after switching computers?

Smart CRM & Sales Hub CRM
1

Hi everyone,

I recently switched to a new PC. I can log in to HubSpot without any issues, but when I try to access Tickets, I get the following message:

“No associated objects of this type exist or you don’t have permission to view them.”

I’ve already tried logging out from my old PC and clearing the cache. I’m logging in with the same account I used on my old PC, where everything worked normally.

Has anyone experienced this before or knows how to fix it?

Thanks in advance!
Matija

2

Hi @MMilosevic,

HubSpot is entirely browser-based and you shouldn’t be experiencing different behavior on different devices in terms of access or permissions.

Could you confirm that you’re definitely accessing the same portal and same features? One way to check is to copy and open the exact URL from device 1 on device 2.

For example, if the first number in the URL of HubSpot is different, you’re in a different HubSpot portal.

Please also make sure that you’re definitely logged in with the same email address (click on the dropdown in the top right corner to check).

Best regards

3

Hi @karstenkoehler,
Yes I am accessing the same portal and same features, i checked the URL.
Also I checked the email address, iti is the same.
Best

4

@MMilosevic could you please share screenshots of the same URL accessed on both devices, showing the entire browser, blurring any confidential information?

5

@karstenkoehler In the meantime after last replay, I logged in to android app and again cleared the cache on both computers, and now I even lost access to tickets on the old PC.
What I have are old screenshots of the same tickets that i sent to Support agent, who didn’t help me solve this issue.

MMilosevic_0-1764239985152.png
MMilosevic_0-1764239985152.png1863×541 129 KB

MMilosevic_1-1764240012793.png
MMilosevic_1-1764240012793.png1765×484 145 KB

6

@MMilosevic you’re looking at different tabs. Screenshot one is in the tab “Activities” (top center of your screen), the second screenshot is looking at the “Overview” tab. Apparently, the overview tab is supposed to show tickets associated to the ticket. And, apparently, there isn’t any. Simply switch into the activities tab in the second screenshot and you should be all set.

7

@karstenkoehler Thanks a lot