Hi there,
I’ve had contacts added via my landing page through page submissions, but the number of contacts arent showing on the page metrics why is this or how can I fix this?
Many thanks
Hi @CCurtis0
Are you talking about this section in the landing page performance tab?
Generally there are two options:
- Those contacts are not new, in my example above they are. I had 4 form submissions and 4 new contacts.
- Ycou can check the form submissions tab of the actual form and see where those form submissions/conversions happened. Maybe the form was shared as standalone form or the form is embedded on more than one landing page.
I hope that helps.
Frank
Well that would indicate that the page and form submission you are looking at is not what created those contacts in the first place.
Here is how you can find out:
- Click on “2” form submissions to see who these contacts
- Select one and filter the contact’s activity feed only by form submissions. You will now see when and how the contact was created and when the form submission happened.
My best guess is that this form submission did not create the contact.
Frank
Hi frank,
Thank you, it was the form submission that wasn’t adding the contact once filled out appreciate your help!
Hey @CCurtis0
Can you share the screenshot of the page where you are not able to see your page metrics usually we can see by clicking on the page over here :
Let me know if you have any follow-up questions.
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Yes @CCurtis0
Correct as @franksteiner79 said you can filter out the contacts on the timeline activity and select forms submission as contact activites