Why are net new contacts from meetings scheduler merging existing contacts?

[mlkinsey]

I set up meeting links for my AEs through the Meetings Scheduler tool. We’ve gotten a few bookings so far, and we’re having an issue where the system is pulling an existing contact into the record for our new contact. Like this:

Person A at Company A books a meeting through meetings scheduler

Person B’s email gets added as a secondary email under Person A

Person B’s record disappears from Company B

I am having to recreate the old contact that got absorbed (Person B) in the system and add it to the existing company record (Company B). Has this happened to anyone else?

[karstenkoehler]

Hi @mlkinsey,

In the meeting link settings (when editing that meeting link), you should see this setting under Scheduling > Form > Additional settings:

Try disabling both and see if the issue still occurs. Typically, HubSpot will only incorrectly merge records if they work from the same browser or access the link through the same marketing email and if you let HubSpot make assumptions by telling it to pre-populate fields.

Best regards