Who is the brand? Who is their audience? What challenge are they helping their audience to overcome?

Continuing the discussion from Storytelling framework in action:

The brand is Cilantro.

It’s a famous cafe in my country

They target the middle and upper classes.

They provide a place to sit with your friends and talk and drink special coffee also they have variety in their menu

And some branches is like a working space all people are studying and working

They offer a comfort and cozy place for everyone.