I am looking for the correct private support route for following up on a submitted HubSpot App Marketplace listing review.
I do not want to share private app details publicly, such as app ID, project details, installation numbers or review screenshots. I only want to know which official HubSpot team or support channel handles follow-up questions for Marketplace listing reviews.
Should this be handled through HubSpot Support, Developer Support, the App Marketplace team, or another official private channel?
Hi @dpp1 and welcome, it’s a pleasure to have you on the HubSpot Community!
Great question, thanks!
If you have any follow-up questions about your submitted HubSpot App Marketplace listing review, the best way is to reach out directly to the HubSpot Ecosystem Quality / App Marketplace review team. You can do that by replying to the review email you received from them.
This keeps your information secure and ensures you get the right guidance.
Just as a helpful heads-up: the initial review usually takes up to 10 business days. If your submission was recent, you’re likely still within that expected review window.
For your reference, here is some documentation that might be useful:
