When you contact HubSpot Support, either by Email or Chat, where does this get logged? It says to check it in the Support Inbox but I can’t find where that is?
How do I navigate to it? Does anyone know?
Hi @SMeyer28,
You can either click the purple help button in the lower right corner of the screen and then “View your support inbox”.
In some portals the help button has been moved to the menu bar at the very top where you should see a question mark symbol. When you click it, the sidebar should open and then you should also be able to click “View your support inbox”.
If for some reason that doesn’t work, you should be able to access this link: https://app.hubspot.com/support-inbox/PORTAL_ID - just replace the portal ID at the end with your own portal ID. (Whatever page you open in your HubSpot, the portal ID is always the first number that you see in your URL.)
Hope this helps!