Where have my completed courses gone?

Academy HubSpot Academy Support
1

Hi
I have a Hubspot Academy account and have completed many courses.
I recently also got an EPP account with Hubspot.
Now, all my completed courses are gone from my account.
How can I find my completed courses?

Thanks

2

Hello @GFountain

In case you are not able to find your Completed courses and Certification try reaching out to HubSpot support and raise this issue they can help you out in this.

Let me know if you have any followup questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

3

Thanks for reaching out @GFountain!
Certifications are tied to the email address used to complete them. Are you using a new email for your EPP account? If you are, you will likely need to transfer your certifications following these steps (documented here:disappointed_face:

To transfer your certifications:

  • In your HubSpot Academy account, click your account name in the top right corner, then click HubSpot Academy.

  • Click the My team tab, where you can view the certification status of all users in the account.

  • Locate your existing email address. Click the Manage certificates dropdown menu under the email address, then select Transfer certificates to a new email address

  • In the dialog box, enter the New email address to transfer your certificates to, then click Transfer.

  • Review and confirm the certificates that will be transferred to the new email address, then click Yes, transfer.

  • You’ll be redirected back to the My team tab with an in-app message: “We’ve sent an email with a link to [new email address]. Click on the link in the email to confirm your address and finish the transfer.”

  • Navigate to your new email address inbox and open the email with the subject Transferring your awards. If the email does not appear in your inbox, check any Promotions or SPAM/Junk folders.

  • In the email body, click Confirm email address.

  • You’ll be redirected to the My team tab in the HubSpot Academy, where the certificates will now be associated with the user with the new email address.
    If you still have issues, send me a message and I can help transfer your certifications.

    Take care,

    Nicole

    Community Helper & Senior Support Specialist