When taking ownership of ticket, active user's name should appear first

[Brian5]

From Service > Tickets > [open a ticket] > goto left-hand column and find “Ticket Owner”. My name is Brian, but every time I open this, the list of names appears as such:

We are all aware that we’re not just limited to scrolling down the list to find our name (which doesn’t even appear in alphabetical order) and that we can use the “quicker method” of starting to type our name & then selecting it. But for our Customer Service reps who work tickets all day long, this is a huge repetitive waste of time & efficiency. Please fix this asap! Thanks.

[Jimmyjimjim]

To add to this, there should be a ‘take ownership’ button. Even simpler. I’m logged in (I can already filter tickets on ‘my’ tickets after all), the system knows who I am. A single click, and a save to confirm.