When I reply from inbox my signature does not appear correctly

Smart CRM & Sales Hub Sales Email
1

I have set up an HTML email signature that works perfectly when I email from a contact or company record. However, if I reply directly from my HubSpot inbox the email signature does not display correctly. It seems as though it is not displaying as HTML but I’m not sure where the signature for replies from Inbox is set up.

Can any one help?

2

Hi @Sipro1406,

If you are referring to the conversations inbox, potentially you have a signature set there that doesn’t match the signature that is set in your profile settings.

I’d be happy to work through this with you if that’s not the case…but I have seen this happen a few times.

Josh