- Example of Internal Friction
This project I was an advisor for had high staff turnover and no onboarding documentation. So many times when staff left, the hiring process was longwinded and then senior staff had to train the new people 1:1 therefore detracting away from the senior staffers main key role; to focus on the business operations.
Because of no documentation or proper structure, the company was spending its senior staff resources on training new staff. This lead to a vicious frictional halt to the flywheel in constantly missed deadlines, and underperformance and excessive overtime in simply trying to catch up with operations.