- Share a time when you had an amazing customer experience and you saw a company grow faster and faster because of their wonderful customer care.
When I worked at a hotel in Melbourne which went aboec and beyond for all transactions during the business process. It organically grew to be the best hotel in Australia and awarded Forbes 5 star international recognition.
- Share a time when you had a poor customer experience (please don’t name names or organizations) and how you saw that type of poor care affect their business.
Word of mouth for this company meant a drastic downturn in business revenue as customers were faced with a great product but very poor execusion of interactions with customers. Rude and unmotivated ownership meant a flow on of poor google reviews.