Amazing - I was on a vacation in another city and at a store. They didn’t have what I wanted but they took time to find another local business that probably would (and did). The employee of this shop was so nice and helpful that I gave them a positive review online AND recommended them to another tourist I ran into that week.
Not Great - was trying to make an auto-body/service appointment. sat on hold for nearly 10 minutes and then was asked to leave a voicemail. Chose to call back and try again… 10 more minutes of hold and then asked to leave a voicemail so this time I did. 2 days passed and no call from the shop to schedule an appointment. Left a negative review and chose a different shop who answered my call.