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Share a time when you had an amazing customer experience and you saw a company grow faster and faster because of their wonderful customer care.
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I used a chatbot Saas product that was remarkably more intuitive to use than the ones I’ve tried in the past. This led me to share with others in my groups, share use cases, and generated community discussions around the chatbot.
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Share a time when you had a poor customer experience (please don’t name names or organizations) and how you saw that type of poor care affect their business.
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With a self-serve Saas product, you’re bound to encounter issues. I’ve encountered Saas companies with slow customer support response and poor documentation. I’ve seen this reflect poorly in their growth and community engagement versus similar products.