1)Share a time when you had an amazing customer experience and you saw a company grow faster and faster because of their wonderful customer care.
Sometimes, last year, since I am into sales of Tigernuts milk, a customer ordered for it. There was a curfew around where the customer is based, meanwhile, logistics company I contacted to do the delivery declined to go. As a last resort, I had to go all out myself to do the delivery.
You need to see the amazement and delight om my customer on seeing that I actually did the delivery myself. Aside paying for the juice, he paid for my transportation fare. By so doing I gained my customer’s confidence and Trust.
2) Share a time when you had a poor customer experience.
There was a time I had issue with my bank over multiple charges deduction so I contacted my bank’s customer service to inquire what the issues are. Aside for the long pickup time, the supposed customer service agent was unprofessional, there were background noises, she also had poor understanding of issues around the bank operations. This friction if not addressed could halt the bank’s growth overtime.