1. I had an amazing customer experience when working in real estate and I had recieved a call from a parent concerned about the property, and how I handled it was that I suggested a tour of the property to and gave an exclusive 15 minute time period of showing them the model apartment and let them survey the place fully, and it led to a signed lease. I think it was because I provided a lot of information about the property during the tour, and answered all their questions, without hesitation, and provided them company merch as part of being hospitable.
2. There was a time where I was working a customer service call with a streaming service, and I felt that the customer was verbally brutal enough to berate me for a whole 5 minutes without letting me get a word in, and when I was able to provide a solution, example: I’m so sorry that you are experiencing this now, and I understand that you want to return the player, and discontinue your account, but we do have this deal where if you use our player for a month, we provide you a 20 dollar gift card due to player having channels for commercials, and you initially recieved this player for free, and you earn money. Even with discussing this, they still didn’t want it, and was really angry and didn’t really describe what the actual problem was, so I handled returning the product, and yes it meant losing a long-term client, but it happens.